Customer Service

I'm still knocking out more books for e-Training Manuals, I've just completed  a Customer Service Manual and feel like sending it to most local retailers. So many businesses have no concept of how to deal with customers and I believe the root cause is the lack of training of staff. Employees are just let loose on customers on the premise that everyone knows how to serve customers. Well, no they don't. Even if they do, they still need training in that company's ways. Training will be enforced when I'm Emperor.